Unattended Vehicle: Because of questions of liability and the possibility of articles being stolen from unattended vehicles, AAA requires that the member or designated agent be present at the time of service. An unattended vehicle will be serviced only when pre-approved by the club and only in extreme circumstances. Members can be transported to their vehicle, though they may be charged. If the vehicle is unattended when the service arrives, the member may be assessed for additional trips. The Club will not be responsible for any damage to the vehicle or its contents.

Improper or Excessive Service: Primary Basic and Plus members are required to participate in the cost of roadside assistance after four (4) calls within a membership year. The number of calls allowed increases with added associates. For exact number of calls allowed, please contact the Member Relations department. An attempt will be made to notify the primary member that they are approaching or have reached the maximum call limit. Members who require service after the maximum allotted calls will be provided basic service at a special reduced rate. Additional charges for towing mileage and added services will be due and payable to the servicing facility at the time of service. On the renewal date of the membership, full road service benefits will be restored. The Club reserves the right to cancel a membership for excessive use of emergency road service or for permitting use by a non-member.

Reimbursement Regulations: AAA is dedicated to providing a level of service far beyond the modest cost of membership. One way we do that is by contracting with carefully screened providers to deliver services at specially negotiated prices that are well below the rates of independent contractors. In an instance where a AAA contracted provider is available but a member chooses to call a service provider outside the AAA network instead of calling our 1-800-222-4357 number, reimbursements will be based on your membership plan. On the rare occasion that a AAA provider is not available (after calling our “800” number), or your membership cannot be confirmed, you will be reimbursed for those services normally provided free of charge with your membership. Receipts that are altered copied or in the name of anyone other than the member cannot be honored for reimbursement. Please submit the receipt along with the reimbursement application to the address below. The application can be picked up at your local office, downloaded from AAA.com or mailed to you. The Club will consider reimbursement requests within 60 days from the date of service. Mail receipts to: AAA Carolinas; P.O. Box 29600; Charlotte, NC 28229; Attn. Member Relations Department. Plus and Plus/RV reimbursement will be based on the regular commercial rate for the area when AAA service is requested and unavailable.

AAA Service Contractors: We select road service facilities for their ability to handle service calls, but we cannot guarantee that these facilities have parts or equipment to make repairs. These facilities are independent businesses and are not employees or agents of AAA Carolinas. Responsibility for loss, damage or unsatisfactory workmanship remains with the facility providing the service. AAA will mediate disputes. Damage complaints must be received within 10 days of the incident and AAA cannot promise resolution if repairs are completed prior to investigation.

Member Privilege Only: Service will be provided to the person named on a valid membership card if he or she is driving or riding in an eligible vehicle at the time of breakdown. Prior to rendering service, AAA may request identification, such as a driver license, in addition to the AAA membership card. Only members may use the membership card and service is not provided to non-members using the member’s vehicle, whether or not they reside in the member’s household. Spouse and children may purchase “associate” memberships which include all services provided to the primary member.

Eligible Vehicles: For Basic and Plus members, the Club will provide service to the following: Four-wheeled motor driven vehicles of the passenger type regardless of license plate designation, if those services can be safely delivered; Dual-wheel campers/motor homes and RVs will be provided all services except towing, extrication/recovery, and tire service; Rented passenger vehicles are eligible for service. Commercial vehicles are eligible for service, excluding taxi cabs and limousines; Dual-wheel unloaded pickup trucks and panel vans (ten or more passengers) are provided all services except tire service and towing is at the discretion of the contractor; Box trucks are pro-vided all services except towing, winching, and tire service. For Plus/RV members only, the Club extends all service to: Motorhomes, travel trailers for the purpose of camping with sleeping accommodations only, pickup trucks with bed-mounted campers, motorcycles, and 5th wheel travel trailers. Dual-wheel unloaded pickup trucks are provided all services except tire service.

Services Not Included at AAA Expense: Mechanical or repair work, and any parts or supplies required to repair vehicle; Service on a vehicle which was abandoned or immobilized by inspection law; Services to unregistered or unlicensed vehicles or those with registrations expired more than 30 days; Vehicles without tags unless a police report is presented; Towing of vehicles for salvage; More than one tow per breakdown; A pre-existing condition prior to joining AAA; Any expense when a vehicle is ordered to be towed, extracted, or impounded by the police for violating local laws; Entrance Fees charged by private or gated communities.

Paying by Personal Check:  AAA facilities accept personal checks up to $250 for roadside assistance. When you are traveling at least 100 miles away from home, you may also cash a personal check for any amount up to $100 at any AAA office in the United States when you need emergency cash. Some restrictions may apply. Contact the Quality Assurance/Member Relations Department at 1-877-282-3682 for details.